Welcome to Garden Care Store’s FAQ section! We’re here to help you with any questions about our gardening products and services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
Product Questions
What types of gardening products do you offer?
We specialize in a wide range of gardening and outdoor living products including:
- Artificial grass and plants for low-maintenance landscaping
- Bedding and climbing plants to beautify your garden
- Quality tools like chainsaws and digging tools
- Fencing materials including closeboard fence panels and concrete posts
- Decorative stones, gravel, and cobbles for pathways
- Decking materials and accessories
- Compost bins and garden waste solutions
Are your artificial plants and grass suitable for outdoor use?
Yes! Our artificial plants and grass are UV-resistant and designed specifically for outdoor use. They maintain their color and shape through all seasons, providing a beautiful, low-maintenance alternative to natural plants.
How do I choose the right decorative stones for my project?
Consider both aesthetic and functional needs. Smaller gravel works well for pathways, while larger decorative stones make excellent focal points. Our product descriptions include recommended uses, and you’re always welcome to email our gardening experts at [email protected] for personalized advice.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas in Asia. Whether you’re in Paris or Sydney, we’ll deliver your gardening products right to your doorstep.
How can I track my order?
Once your order ships from our Florida headquarters, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your garden!
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Are there any hidden fees?
Absolutely not! The price you see is what you pay, plus any applicable shipping fees unless your order qualifies for free shipping ($50 minimum). No hidden charges.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your gardening products. If you’re not happy with your purchase for any reason, you may return it within 15 days of receipt for a refund or exchange (excluding shipping costs).
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your items.
What if my product arrives damaged?
We carefully package all items, but if damage occurs during transit, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions for creating a new password.
Can I change my order after placing it?
We process orders quickly to get your gardening supplies to you fast. If you need to make changes, email us immediately at [email protected] and we’ll do our best to accommodate your request.
Still have questions? Our gardening experts are happy to help! Contact us at [email protected] or call our Florida headquarters at
.Happy gardening from the Garden Care Store team!