At Garden Care Store, we take pride in offering high-quality gardening products to help you create your perfect outdoor space. While we strive for your complete satisfaction, we understand that sometimes returns or exchanges may be necessary. Please review our policy below.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • Proof of purchase is required

Note: Due to the nature of certain products, the following items are non-returnable:

  • Artificial Grass (cut to size)
  • Custom-cut Decking Boards
  • Opened bags of Decorative Stone, Gravel & Chipping
  • Used Digging Tools

Return Process

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Garden Care Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Attachments: [Photos of item(s) if applicable]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Package your item(s) securely and include:

  • Original packaging
  • All accessories
  • Copy of your order confirmation or packing slip

Ship to the provided address using a trackable shipping method. We recommend insuring your return.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3-5 business days after return approval

Refund Information

Refunds will be issued to your original payment method. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers may be subject to customs fees which are non-refundable

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our friendly customer service team is happy to help with any return or exchange questions. Contact us at:

Email: [email protected]
Mail: Garden Care Store, 3290 Sunburst Drive, Bokeelia, FL 33922, United States

Thank you for choosing Garden Care Store for your gardening needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products.