Last Updated: [Insert Date]

Welcome to Garden Care Store! These Terms and Conditions (“Terms”) govern your use of our website at thrivegardencare.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. Our Store and Products

Garden Care Store specializes in high-quality gardening products including artificial grass, plants, fencing, decking, tools, and decorative landscaping materials. We serve gardening enthusiasts and professional landscapers worldwide (excluding certain Asian countries and remote areas).

Product Characteristics: Our products are designed for outdoor use and vary in size, material, and customization options. Please review product descriptions carefully before purchasing.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access the site without our permission

3. Ordering and Payment

3.1 Order Process

All orders are subject to availability. By placing an order, you make an offer to purchase which we may accept or decline at our discretion.

3.2 Pricing

All prices are in US dollars and subject to change without notice. We strive for accuracy but errors may occur. If we discover an error in pricing, we will contact you before processing your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You represent that you have the legal right to use any payment method you provide.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivery in 15-25 business days after shipment

Delivery times are estimates and may vary based on location and customs processing.

4.3 International Orders

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs fees, taxes, or import duties which are non-refundable if you return the item.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in their original condition with packaging intact. To initiate a return:

  1. Email [email protected] with your order details and reason for return
  2. Wait for return authorization and instructions
  3. Ship the item(s) back using a trackable method

5.2 Non-Returnable Items

The following cannot be returned:

  • Custom-cut products (Artificial Grass, Decking Boards)
  • Opened bags of Decorative Stone, Gravel & Chipping
  • Used Digging Tools

5.3 Refund Process

Refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

Garden Care Store shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Product Use and Safety

Our products are intended for gardening and landscaping use. You are responsible for:

  • Reading and following all product instructions and safety guidelines
  • Using tools and equipment properly and safely
  • Complying with all local regulations regarding plant materials and landscaping products

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.

12. Contact Us

For questions about these Terms or any other matter, please contact us:

Email: [email protected]
Mail: Garden Care Store, 3290 Sunburst Drive, Bokeelia, FL 33922, United States

Thank you for choosing Garden Care Store. We appreciate your business and are committed to providing quality products and excellent customer service for all your gardening needs.